Skinologie Studio

Frequently Asked Questions

Here you can find information on our policies and the many different services we offer!

Please call or text us at 219.307.3793 if you cannot find an answer to your question.

we're happy to assist you!

Cancellation Policy

Your appointments are very important to the providers of Skinologie Studio. It is reserved especially for you, and we want to make your experience here as amazing as we can. We understand though, that sometimes schedule adjustments are necessary; therefore, we respectfully require no less than 24 hours notice for cancellations. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. For this reason, we also require a valid credit or debit card on file to ensure your appointment. Cancellation fees will be charged to the card you provide, and you will always be informed of the charge. Our appointments are confirmed 48 hours in advance, with reminders sent via text leading up to the appointment as well, because we know how easy it is to forget an appointment you booked months ago.

Late Arrivals will receive the reserved time remaining in their appointment. Even if we have to do a lesser service, you will be charged the full amount of the service you had initially booked.
Late Cancellations and No Call No Shows will result in a charge equal to 50% of the reserved service amount. We will require you to pay this before you can make any future appointments at Skinologie Studio.
Same Day Appointments made within the 24 hour period will result in a charge equal to 50% of the reserved service amount if canceled.
Frequent or Multiple Reschedules or Cancellations of an Appointment will also result in a charge equal to 50% of the reserved service amount and left up to the discretion of management
If the payment is denied or contested, we will require the balance to be paid prior to any future appointment bookings at Skinologie.
If the cancellation policy is broken up to three times, we reserve the right to require full or partial prepayment for all future appointments.

Thank you for understanding and valuing our time!

How can I book a service I see on your website, but not on your booking page?

As some of our services are scheduled in specific and complicated ways, we do require you to call or text us at 219.307.3793 to book them. This includes most of our packages!

Why do you require my card information during the booking process?

We require a credit card on file to hold your appointment and for ease of payment. When giving us your card information, you are not paying for your appointment. This is the card we will charge first in instances of a broken cancellation policy or a forgotten payment method. We will never charge your card without your knowledge or your consent. By putting your card on file with us, you consent to being charged per our cancellation policy, and we will always inform you if we do charge the card on file.

Do your gift cards expire?

Nope! You can bring in gift cards you received 2 days ago or 2 years ago!

Why was my Service Timing different than expected?

Most waxing services have max times, but we do try to get you complete these services with speed and efficiency, while still providing a clean, thorough wax! Our waxers were trained with our methods and products, but they've each developed their own waxing style, so timing will absolutely vary based on the provider you are booked with.

Scheduled services with set times, like massages or facials, are adhered to by our providers to the best of their ability! It is best to arrive 5-10 minutes before your appointment time. If you arrive at the exact start time of your appointment, this may cause the service to be shortened as necessary things like consultations or getting changed for your service may cut into the service time.

Late arrivals will receive the time remaining for their appointment, but will be charged the full amount of the service booked regardless of any shortened timing.

If your service timing is changed due to an error on our end, like starting late or accidentally ending early, we will absolutely provide a solution for you! Whether that means completing the full service and ending a bit later, or discounting the service entirely, we do strive to provide excellent customer service and want to ensure you leave feeling satisfied, cared for, and oh so relaxed!

Waxing

To remove unwanted hair from the face or body. Hair regrowth takes significantly longer than shaving with much less irritation, for long lasting results of smoother, clearer skin!

Why do your waxing services hurt less than other places I've been?

At Skinologie, we take pride in our ability to keep you comfortable when waxing even the most sensitive areas! By using wax designed for even the most sensitive skin types, products to prep the skin pre-wax and specially crafted waxing techniques, we have found ways to significantly minimize discomfort for our clients! We also have multiple different options to calm the skin post wax, so we can customize our products to our client's specific skin type that leave you feeling smooth and soothed!

Any tips to improve the experience of my waxing service?

We understand that waxing isn't always the most comfortable service to receive, so here are some tips to make the service a bit easier on you!

Take an OTC pain reliever (Tylenol, Advil, etc) about 1 hour prior to your appointment
Exfoliate the area the night before your wax! This will remove dead skin buildup from the pores & allow the hair follicles to come out easier. Our preferred methods of exfoliation are a gentle chemical exfoliant, dry brushing, or an exfoliating solution (such as wipes or toners with salicylic or glycolic acid).
Come with freshly washed & exfoliated skin if possible. A hot bath or shower right before the service will not only soften the skin, making it easier for the hair follicles to come out, but this will also reduce surface bacteria which minimizes the possibility of a post-wax breakout.
The efficacy of numbing creams or sprays is something that varies from client-to client and is totally based on personal experience! You can get some over the counter or online, and they should be applied based on the directions of the product itself. Our favorite one is the GiGi Anesthetic Numbing Spray as it is fast-acting, non-comedogenic (doesn't clog the pores), doesn't leave much residue, seems to be most effective amongst our clients, & doesn't require an excessive amount of product per use. It's available at most beauty supply stores (like Sally Beauty) or online retailers (Available on Amazon)!

What does aftercare look like after a waxing service?

Ensuring the positive effects of a waxing service & avoiding the negatives is fairly easy, as aftercare requires minimal commitment.

Avoid baths entirely, as they can cause bacteria from other parts of your body to spread to the freshly waxed areas. Avoid hot showers as well, as they can cause significant irritation. Warm or cool showers are totally fine!
Do not exfoliate the skin for roughly 72 hrs post wax. Do your best to keep up with a regimen of exfoliating 2-4x a week between waxes as well. If you have questions on which exfoliants are best, do not hesitate to ask your waxer for product suggestions!
Avoid heavily scented or thick cream products if possible. Scents can cause irritation to the freshly waxed skin, while thicker products can cause clogging of the pores. Look for unscented lotions that say "Non-Comedogenic."
Avoid working out, sexual activity, or anything with excessive movement, exposure or sweating in the area for at least 24 hours. Excessive movement or rubbing together of the freshly waxed area can cause things like friction burns, irritation, "chub rub," or raw skin. Excessive sweating or exposure of freshly waxed skin to outside elements can not only increase bacterial growth and the likelihood of a skin infection, but it can also cause things like clogged pores, irritation, breakouts, & possible rashes.
Avoid swimming in any body of water post-wax. Chlorine in pools, hot tubs, or anything of the sort can cause irritation & excessive dryness, while the rampant bacteria in lakes, oceans, or other natural bodies of water can cause infection in the newly opened pores & freshly waxed skin!
Avoid sun exposure for 24-48 hours, as the freshly waxed skin is more prone to stronger sun burns

How long should my hair be for a wax?

It really varies from person to person depending on each individual's rate of hair growth, but the general rule of thumb is 1/4 of an inch or the length of a grain of rice! You should typically wait at least two weeks after shaving to get waxed.

Can I get waxed if I'm on my cycle?

Absolutely! As long as you wear a tampon, cup, or something that contains the fluid in your body, we wax clients on their cycle all the time! There is a possibility your skin will be more sensitive, and you may experience more discomfort than normal during and after the wax, but that's totally normal and nothing to worry about.

What's the difference between a Bikini, Teeny Bikini, and Brazilian?

A regular Bikini Wax service removes the hair that would stick out of a typical pair of bikini bottoms
A Teeny Bikini Wax service goes in a bit further, leaving only a small patch of hair around the inner labia so that even the "teeniest of bikinis" would cover it
A Teeny Bikini In Betweeny service is the same as the Teeny Bikini, but we will also remove the hair from your behind "in between the cheeks" for a small upcharge.
A Brazilian Wax service removes all of the hair from the front and in between the cheeks!
NONE OF THESE INCLUDE A WAX ON THE CHEEKS. If you'd like to have the cheeks included, make sure your service includes "CHEEKS" when booking.

What do your facial waxing services include?

A Brow Shaping Wax service includes shaping up the brows to your preference, or when left to our discretion, to the best shape for your face! This includes waxing and/or tweezing around the top, bottom, and middle of your brows, as well as trimming the hairs when necessary! You'll leave with brows that will make all your friends jealous!
A Lip Wax service removes the hair from the upper lip.
A Chin, Cheek or Sideburn Wax service removes the hair from ONE of those sections.
A Cheeks to Chin Wax service removes the hair from the Chin, Cheeks, Sideburns and Lip. This bundle is easier to book, and saves you a little bit of coin too!
A Full Face Wax service is the same as the Cheeks to Chin, but includes a Brow Shaping Wax as well. This bundle also saves you money!
A Nostril or Ear Wax service uses hard wax to remove the hairs that stick out of your nostrils or ears. Neither of these are included in any of our bundles.

What is included in your Above The Knee Clean service?

An Above The Knee Clean service removes the hair from your knees to your belly button. This bundle is easier to book, & costs less than if you scheduled all the services separately! This Includes,

A Brazilian + Cheeks Wax
A Thigh Wax (above the knee)
Happy Trail (hair below the belly button)

What is the difference between Hard and Soft Wax?

Soft Wax is removed with a strip, whereas Hard Wax solidifies on the skin and is removed by hand. Unless specifically listed as a Hard Wax service, we use a combination of the two during our waxes to maximize time and efficiency, as well as minimizing cost and discomfort for our clients!

SOFT WAX:

More exfoliating to the skin
Lower melting point
More efficient for areas of application, time + cost

HARD WAX:

Typically less painful as it's gentler on the skin
Higher melting point
Less efficient for areas of application, time + cost

Facials + Peels

To maintain excellent skin health & provide long lasting results. Getting a facial or peel on a regular basis means that the skin is properly cleansed, exfoliated, & nourished for hydrated, bright, & youthful skin!

What is a Facial?

A facial is a skin care treatment, typically done on the face but can be offered for certain areas of the body as well! A facial at Skinologie comes with a thorough skin analysis, consultation, a deep cleansing, steam & enzymes to provide deep exfoliation, extractions if necessary, relaxing massage on multiple areas of the body (Including but not limited to face, scalp, neck, shoulders, arms, hands, & feet), a face mask, serums & a multitude of other finishing products like eye creams, moisturizers & lip balms. These services are completely customizable, meaning we can blend a multitude of different products to target a wide variety of skin concerns & tailor the facial completely to your needs!

What is a Peel?

A peel (often called "chemical peel," or "skin peel,") is a procedure in which a chemical solution is applied to the face to remove the top layers of skin, revealing smoother, more even & softer skin! The protocol for peels at Skinologie is very similar to a Facial, but with deeper exfoliation which can, you guessed it, make the dead layers of your skin physically peel off! Peeling can start anywhere from 24-72 hours after the service, & can last for up to a week at times. The amount of actual peeling you receive after a service depends on the depth of the peel performed, they can be completely customized & tailored to your preferences & your skin's needs! With a light or medium peel, you may have significantly less peeling or none at all, & may need to undergo the procedure more than once to get the desired results. Peels are great for most concerns including, but not limited to, acne, uneven texture, uneven tone, signs of aging & hyperpigmentation! We offer a wide array of peels to provide you with the best results possible!

What is a Hydrafacial?

HydraFacials are done with a machine and offer instant, noticeable results by removing dead skin cells & extracting impurities while simultaneously bathing the new skin with cleansing, hydrating & moisturizing serums. This invigorating treatment is soothing, refreshing, non-irritating and immediately effective with absolutely no required downtime. We offer a wide range of HydraFacial services for as little as 30 minutes, or up to 105 minutes with added benefits such as specialty facial massage, LED light machine, a jelly mask, or extended massage time!

*** FOR MORE INFORMATION, visit the HydraFacial category below!! ***

How should I prep for these services?

The best thing you can do is come in without makeup on! Your skin doesn't have to be freshly cleaned as we will provide you with a deep cleansing, but avoiding any excess product on the skin means less time will need to be spent on getting the skin cleaned & prepped for the service! You should also avoid any retinols, retinoids, excess sun exposure or other prescription grade products on the skin for about 7-10 days prior.

How should I care for my skin after these services?

Your provider should give you guidelines on how to best care for your skin post-skincare service! But generally, for the rest of the day immediately following your service, continue avoiding any retinols, retinoids, other prescription grade products on the skin or excess sun exposure. You should be able to continue these products about 7 days after a facial, 48-72 hours after your skin has finished peeling (depending on what your provider suggests), or about 24-48 hours after your HydraFacial service. Sun exposure should be limited for 7-14 days after all of these services, ranging on how your skin reacts or the depth of the service , & SPF should absolutely be used daily. You should also avoid washing your face for 8-12 hours post facial, peel, or HydraFacial as well, to give the products enough time to efficiently penetrate the skin's barrier & work to their fullest extent!

HydraFacials

To improve skin health, address individual concerns,
& create a glow like no other. Unlike traditional facials, it’s performed via device rather than by hand, for deeper product penetration & longer lasting results!

What is a HydraFacial?

A HydraFacial is one of the most powerful, non-invasive skin resurfacing treatments available today! HydraFacials are done with a machine & offer instant, noticeable results by removing dead skin cells & extracting impurities while simultaneously bathing the new skin with cleansing, hydrating & moisturizing serums. This invigorating treatment is soothing, refreshing, non-irritating, customizable to your spefici skin care needs, & immediately effective with absolutely no required downtime while still delivering long-term skin health! We offer a wide range of HydraFacial services for as little as 30 minutes, or up to 105 minutes with added benefits such as specialty facial massage, LED light machine, a jelly mask, or extended massage time!

How is a HydraFacial different than a traditional facial?

While all of our facials & skincare services are effective, HydraFacials offer advanced technology via machine that other skincare services can't compete with! As traditional facials treat the surface layers of the skin, HydraFacials are significantly more extensive by cleansing the deeper layers of your skin while simultaneously exfoliating the surface layers, delivering more effective & immediate results for an instant glow! We don't like to play favorites, but if we're talking about which treatment is better, the answer will be HydraFacial any day!

How does a HydraFacial work?

Traditional facials work on the surface layers of the skin, while a HydraFacial goes much deeper. The magic is in the wand! It works like a vacuum to open pores for deep cleansing & easy extraction of impurities & dead skin cells, while simultaneously pumping products into the skin. This allows for deeper penetration into your skin's layers of the active ingredients in the cleanser, exfoliant, hydrators, & boosters for the most effective treatment possible.

Cleansing & Exfoliation

Deeply cleanses and exfoliates with an enzyme or gentle peel to uncover a new layer of skin. But no worries, by removing the top layers of dead skin during the treatment, you won't have to deal with any downtime or peeling like you would with a traditional chemical peel.

Extractions

Removes impurities from pores or blemishes with painless, gentle suction. HydraFacials can also help to bring painful blemishes under the skin up to the surface & rapidly speed up the healing process!

Hydration

Your skin will be saturated with intense moisturizers & deeply nourishing, personalized ingredients to deliver the utmost hydration possible.

Boosters

We offer an array of boosters made up of potent formulas packed with active ingredients that target and treat specific concerns.

Personalization

We can personalize any treatment to perfectly address your specific skin type, needs & concerns! By switching out certain exfoliants or boosters, we can perfectly tailor the service to you and deliver the best possible results!

How do each of your HydraFacial services differ from each other?

Each of our HydraFacial treatments can be tailored to your specific skincare concerns & needs! We offer a wide array of HydraFacial services, so there's something for everyone to enjoy!

The Express HydraFacial is best for maintenance, but it's a great starter service too if you'd like to "dip your toes" into this type of skincare! It's also budget friendly & ideal for those with time constraints!
The Clarifying HydraFacial is perfect for those who want to specifically target acne or break outs! Deeply exfoliating, clarifying and brightening, with extractions to clear out your pores, & LED light therapy to purify the skin & promote deep product penetration!
The Afterglow Hydrafacial is ideal for those wanting to glow brighter than the sun! Not only will this service immediately brighten, tighten, & plump the skin with the added boosters, but you will also receive a deeply relaxing scalp and neck massage!
The Prenatal Glow HydraFacial is just like the Afterglow Hydrafacial, with a few product switches to make it Pregnancy Safe! This is the HydraFacial to book if you're expecting. And also, congratulations on your newest addition!
The Dreamy HydraFacial will leave you refreshed, rejuvenated, & radiant! You'll get all the skincare benefits with a Glycolic Acid exfoliation, LED Light Therapy, our soothing Hydrojelly Mask, & complete relaxation with targeted massage!
The Ultimate HydraFacial Experience is our most in-depth, all-encompassing & relaxing HydraFacial yet! If you want a little bit of everything, this is the HydraFacial service for you. We start by dermaplaning to remove dead skin & peach fuzz, followed by Glycolic Acid exfoliation, pro-youth peptides, brightening boosters, LED light therapy, & a soothing HydroJelly mask. With an ultra-relaxing massage to finish, you'll be floating on Cloud Nine & leave with absolutely glowing skin!

Lash + Brow Services

To enhance your natural beauty!

What is a Lash Lift?

A Lash Lift a process that provides gorgeous lifted lashes without the use of lash extensions or a lash curler!

First, we do a consultation to determine the length, density, & health of the lashes. This information allows us to customize certain details of the service to your specific needs (like what size curling rod to use, or how long to let the solution set), before we thoroughly wash the lashes & remove any excess oils or leftover makeup to start with a fresh, clean base! Next, we use a gentle, water soluble glue to adhere the lashes to a rod or shield, while also confirming the lashes are separated nicely to give a curled, lifted & voluminous look!

Then, a lifting solution is applied to activate the curl, followed by a neutralizing solution that seals everything into place. If you choose to have your lashes tinted, we do the tint after removing the lifting & setting solutions.

After removing the rod or shield from your lash line, we clean up any excess glue or product from the eye area, & finish up with a deep conditioning leave on product!

Results give the appearance of longer, fuller & lifted lashes that last 6-9 weeks, or up to 12 weeks for some!

What is a Brow Lamination?

Similar to a lash lift, a Brow Lamination (or "lam,") is a process that provides a fuller look to the brows without the use of makeup products!

First, we do a consultation to determine the length, density, & health of the brows. This information allows us to customize certain details of the service to your specific needs (like how long to let the solution set), before we thoroughly wash the brows & remove any excess oils or leftover makeup to start with a fresh, clean base!

Next, we brush the brows into place & use a gentle, water soluble glue to keep them in the lifted position, while also confirming the hairs are separated nicely to give a cleaner, fuller look!

Then, a lifting solution is applied to activate the lift, followed by a neutralizing solution that seals everything into place. If you choose to have your brows tinted, we do the tint after removing the lifting & setting solutions.

After removing the solutions from your brows, we clean up any excess glue or product from the eye area, & finish up with a deep conditioning leave on product!

Results give the appearance of longer, fuller, & more lifted brows that last 6-8 weeks, or up to 10 for some!

What is a Tint?

A tint is a process in which a tinting solution or eye-safe temporary dye is applied to the lashes or brows to give them a fuller, deeper look without the use of makeup products.

First, we do a consultation to determine your base color a& density of your brows. This information allows us to customize certain details of the service to your specific needs (like how deep to make your tint, how much tint to mix up & how long to let the tint set).

Next, we determine a color that best suits you! This can sometimes mean custom blending a color out of the options we offer to really tailor it to your desired shade or undertone!

Then, we apply the tint to the brow & carefully clean up the edges to provide you with a sleek, sharp & clean brow shape!

After the tint has set for an appropriate amount of time, we remove the product & use a cleansing solution to remove any excess staining from the skin under or around the brow.

Results give the brows a deeper, fuller & more noticeable or intense look to the brows that lasts 2-4 weeks, or up to 6 for some!

Are Lash Lifts, Brow Laminations or Tints damaging?

Tints typically aren't too damaging to the hair as we are only depositing color.

Lash Lifts and Brow Laminations can be damaging to the lashes or brow hairs due to the process of opening the hair cuticle to provide the desired results. They can be excessively damaging in certain instances, including but not limited to:

Failure to follow the after-care instructions provided by your Esthetician
Failure to inform your Esthetician of external factors that may affect the health of your lashes/brows, like medications, medical treatments, eye issues, or serums/products used on the lashes/brows or eye area!
Allergic Reactions that cause the eyes to weep and ruin the effectiveness of the lash lift
Overprocessing of the lashes/brows done by the Esthetician, or caused by not waiting the appropriate amount of time (at least 6 weeks) between lash lift / brow lam services.

We look to combat damage to the hair by carefully paying attention to processing times, having you fill out an intake form with the information needed to safely provide the services, & finishing each service with a deep conditioning treatment. We suggest waiting a minimum of 6-8 weeks in between services to avoid over processing the lashes!

Massage + Wellness Services

To provide relaxation, therapeutic release of muscle tension or pain, & promote a sense of overall wellbeing!

What is a massage?

Massage services consist of rubbing or kneading the skin, muscles, tendons & ligaments with therapeutic techniques to target issues such as pain, tightness, soreness, swelling, & tension. Massages have also been shown to provide other benefits, such as promoting lymph drainage, improved digestion, easing of joint pain & increased range of motion! We also strive to provide total relaxation during these massages, with a dark room, heated bed, relaxing music & an overall cozy atmosphere!

What should I do to prep for my massage?

The best way to prep for a massage is to drink plenty of water, & get yourself into as comfortable of a state as possible. This may mean taking a hot bath or shower, changing into loungewear, eating a light meal or snack beforehand, using the restroom, or anything else that will help prep your body to fully relax during your service!

What should I do to care for my body post-massage?

We cannot emphasize water intake enough! Drinking plenty of water after a massage will help to drain the lymph fluid & lactic acid released during the service. Lactic acid is released from the muscles during massage work, & can cause muscle soreness the following days if it's left to build up. Other ways you can aid in the results of a massage is to let your body stay in a relaxed state as much as possible. Just take it easy for the rest of the day, & get plenty of rest!

What is cupping?

Our Silicone Cupping Therapy is an ancient form of therapeutic massage used in Egyptian, Chinese, and Middle Eastern cultures, dating all the way back to medical textbooks from 1550 B.C. During a Cupping Therapy Service, a therapist uses special cups to target your problem areas with a vacuum-like suction. This is meant to provide many benefits, including increased circulation of blood & lymph fluid, release of muscle toxins, long lasting relief of pain & muscle tension, treatment of chronic pain causing issues, & reduces painful trigger points.

BRUISING IS TO BE EXPECTED & MAY LAST UP TO A WEEK.

What is Passive Stretching?

Passive Stretching is a form of muscular and joint stretching in which the massage therapist targets specific problem areas of the body to stretch them out with absolutely no strain or work from you. In other words, we'll do all the work of stretching your body while you get to relax. Our Passive Stretching services include special attention to problem areas, targeted stretching to loosen your hips, lats & upper legs, gentle stretching of the joints & muscles in your arms & legs, & ends with stretching of the scalp, neck, shoulders, & even your ears for deep pain & tension relief!

What is Reiki?

Reiki is a holistic healing technique dating all the way back to the early 1900s, based on the Eastern Medicine belief that vital energy flows through your body. Our in-house Reiki Master, April, helps to guide this universal life energy in a way that encourages physical, mental & emotional healing, bringing balance to the energy centers throughout the body, produces relaxation, reduces stress & anxiety, & provides release of mental & emotional blockages to improve your overall health and well-being.

What are the benefits of Himalayan Salt Stones?